I. ORDERING PRODUCTS THROUGH pedorsburten.com
All orders are processed through our customer service department at the Pedors corporate offices in Marietta GA, where professionally trained staff members handle every transaction personally. This ensures quicker delivery and lower shipping charges.
All pedorsburten.com orders are shipped by Burten Distribution in Los Angeles, California via UPS, USPS or FedEx.
Actual delivery times may vary depending on ship-to locations. When estimating package delivery time, please allow for credit approval (if not paying by credit card) address verification, stock availability and order processing.
For all orders shipped outside of the USA, the receiver is responsible for any and all local duty charges and taxes that may apply.
We gladly accept all major credit cards, Amex, Visa, Master Card & Discover & PayPal. Availability of these payment methods depends upon the manner in which the Customer places an order, as described more fully below.
Ordering By Phone: Please call 1 (800) 750-6729 or local (770) 218-7414 to order by phone. Please have all of your credit card and ordering information handy when calling so that we may offer you prompt service.
Ordering By Mail: Please mail in your order form to our main office at the address on the order form with your check or money order. Click here for the order form. If you are paying by credit card, please remember to fill in your account number, card member signature and credit card expiration date. We cannot process your order without this information. Please be sure to include your phone number in case there is a problem with your order.
Ordering Through the pedorsburten.com Store: Please remember to fill in all the required fields when ordering via the pedorsburten.com Store order form. We use SSL encryption between your browser and our server, and between our servers and our office to retrieve and process orders. We accept on-line orders 24 hours a day, 7 days a week. You can pay by all major credit cards, Amex, Visa, Master Card & Discover & PayPal OR you can elect to pay by check.
Typically orders will be processed and shipped the next business day.
You may return new/unused items within 60 days of delivery for a credit on your account.
- All return requests need a Return Authorization from the distributor for Pedors East Coast; Burten Distribution
- Burten Distribution 800 743 5341
- Shipping and return shipping expenses are covered by the customer
- A re-stocking fee of $8 per item applies
If the return is a result of our error or defective product we will pay for the return shipping of that item. For all other instances, the customer is responsible for the return freight.
This must be agreed upon prior to you returning the product.
You should expect to receive a credit memo within 14 working days from we receive the returned item(s).
While pedorsburten.com holds a large inventory of shoes at all times, some models or sizes may become unavailable from time to time. While we always try to keep popular sizes in stock, sometimes items must be backordered. In the event that an item you have selected is on backorder, a customer service representative may contact you. You may still proceed through checkout with such items, and they will be delivered to you as soon as the item is received by us.
To inquire about a backordered item, or any order through pedorsburten.com, please contact sales or customer service through any of the methods available on the contact page or call Ruby Leather directly on 800 866 7829.
II. GENERAL LEGAL TERMS GOVERNING pedorsburten.com
The pedorsburten.com website is maintained to facilitate access to information about foot health and to provide information about foot care products. The materials, information, and answers provided by and through this website are not intended to replace the services of a trained health care professional or to be a substitute for medical advice provided by a qualified physician or other appropriate health care professional. You should consult your own physician or other appropriate health care professional on specific medical questions, including matters requiring diagnosis, treatment, therapy or medical attention. Opinions expressed by foot health professionals on this website are their own and not necessarily the opinions of pedorsburten.com or O’Hare Marketing International / Pedors Shoes.
All content included in our Web site, such as text, graphics, logos, button icons, images, audio clips and video, is the property of pedorsburten.com or its content suppliers and protected by U.S. and international copyright laws. Permission is granted to electronically copy and print hard copy portions of pedorsburten.com for the sole purpose of placing an order with pedorsburten.com or using the Web site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of pedorsburten.com is strictly prohibited.
All trademarks, logos, service marks and trade names are proprietary to pedorsburten.com or other respective owners that have granted pedorsburten.com the right and license to use such intellectual property.
Rules of Acceptable Behavior in Chat Rooms, on Bulletin Boards, and During Interactive Sessions:
Any interactive sessions, chat room and/or bulletin board functions provided at this site are merely provided as a forum for the community that shops at pedorsburten.com. All postings during any session, in any chat room or on a bulletin board are not under the control of pedorsburten.com and are not information or opinions of pedorsburten.com. pedorsburten.com does not endorse, approve, or certify such information, nor does it guarantee the accuracy, completeness, efficacy, timeliness, or correctness of such postings. Use of any posting or reliance on any advice is voluntary, at your own risk and reliance on it should only be undertaken after an independent review. Reference in these sections of the Site to any specific commercial product, process or service by trade name, trademark, service mark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, recommendation or favoring by pedorsburten.com. pedorsburten.com is not responsible for and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information found on this web site. pedorsburten.com makes no guarantees or warranties, including but not limited to any express or implied warranties of merchantability or fitness for a particular use or purpose.
By submitting any content to this web site, you automatically grant, or warrant that the owner of such content has expressly granted, pedorsburten.com the royalty-free, perpetual irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, transmit, create derivative works from, distribute, perform and display such content in an electronic environment.
Digital Millennium Copyright Act Compliance Policy:
It is our policy to promptly respond to claims of copyright infringement. If you believe that an infringing copyrighted work is accessible on this site, you may notify our registered copyright agent by sending the following information to the address listed below:
- The signature of a person authorized to act on behalf of the owner of the copyright. This signature can be physical or electronic;
- A statement that this person is authorized to act on behalf of the copyright owner;
- A statement that this person has a good faith belief that the use of the material in the complained-of manner is not authorized either by the copyright owner, by the owner's agent, or by law;
- A description of the copyrighted work that you claim has been infringed;
- A description of where the material that you claim is infringing is located on the Site; and
- Your address, telephone number, and e-mail address.
Please put "Notice of Infringement" in the subject line of all such notifications, and send the notification to:
We will process and investigate all notices of alleged infringement as required by the Digital Millennium Copyright Act ("DMCA"), and will remove or disable access to any material claimed to be infringing or claimed to be the subject of infringing activity. When we remove or disable access to any material claimed to be infringing, we may attempt to contact the user who has posted such material in order to give that user an opportunity to respond to the notification. If the user posting the material gives a counter-notification claiming that the use is authorized, we will furnish that counter-notification to the complaining party, and will give the complaining party an opportunity to seek judicial relief under the DMCA before we replace or restore access to any materials. We will terminate access to those users who are repeat infringers.
Disclaimer of Warranties:
THE pedorsburten.com WEB SITE AND ALL CONTENT IS PROVIDED "AS IS." EXCEPT AS OTHERWISE STATED HEREIN, pedorsburten.com MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, NON-INFRINGEMENT OR ANY OTHER WARRANTY, CONDITION, GUARANTY, OR REPRESENTATION, WHETHER ORAL, IN WRITING OR IN ELECTRONIC FORM, INCLUDING BUT NOT LIMITED TO THE ACCURACY OR USEFULNESS OF ANY MATERIALS PROVIDED THROUGH THE SITE.
Limitation on Liability:
pedorsburten.com SHALL NOT BE RESPONSIBLE TO THE USER OR ANY THIRD PARTIES FOR ANY DIRECT OR INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGE OR LOSS INCURRED IN CONNECTION WITH USE OF THE SITE OR ANY OF THE MATERIALS OR INFORMATION PROVIDED BY pedorsburten.com OR THIRD PARTIES THROUGH THE SITE, OR ANY DAMAGE OR LOSS INTERRUPTIONS, DELETIONS OF FILES, ERRORS, DEFECTS, DELAYS IN PERFORMANCE OF THE SITE, REGARDLESS OF THE CLAIM AS TO THE NATURE OF THE CAUSE OF ACTION, EVEN IF pedorsburten.com HAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR LOSS.
Access To and Availability of Links:
pedorsburten.com contains links to other related World Wide Web Internet sites and resources. pedorsburten.com is not responsible for the availability of external sites or resources linked to this site, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Transactions that occur between You and the third party are strictly between you and the third party and are not the responsibility of pedorsburten.com. Because pedorsburten.com is not responsible for the availability of these outside resources or their contents, you should review the terms and conditions of these linked sites, as their policies may differ from ours. You should direct any concerns regarding any external link to its site administrator or Webmaster.
This Agreement has been made in and shall be construed and enforced in accordance with Georgia law. Any action to enforce this agreement shall be brought in the federal or state courts located in Georgia.
3595 Canton Rd Suite 116-127
Marietta GA 30066
Toll Free: (800) 750-6729
Fax Free: (800) 446-3101
Local: (770) 218-8282